Terms of Service

These Terms of Service (the "Terms") govern access to and use of the Dimmi platform, and the ordering of services from Dimmi ApS, CVR no. 46 63 85 73, Karen Blixens Plads 16, 2300 København S, Denmark ("Dimmi").

The Terms are accepted electronically during onboarding by a person authorised to bind the organisation identified in the Dimmi account (the "Client"). Dimmi and the Client are each a "Party" and together the "Parties".

Where the Client has signed a separate Service Agreement with Dimmi, that agreement governs and these Terms do not apply, except to the extent the Service Agreement says otherwise. These Terms are the standing terms for clients who have not signed one.

Read alongside these Terms: the Data Processing Agreement, the Acceptable Use Policy, the Privacy Policy and the Security Measures.

1. Acceptance and scope#

1.1 By ticking the acceptance box and clicking "Accept" during onboarding, or by using the Platform, the Client accepts these Terms, the Acceptable Use Policy and the Data Processing Agreement referred to in section 10 (the "DPA"). Together they form the agreement between the Parties (the "Agreement").

1.2 The person accepting the Terms confirms that they are authorised to enter into the Agreement on behalf of the Client. Dimmi records the acceptance — Client name, company registration number, name and email of the accepting person, date and time, and the version of the documents accepted. A copy of the accepted documents is available in the Client Portal at all times.

1.3 The Platform is offered to businesses and organisations only. It is not available to consumers. The Client confirms that it acts in the course of its business.

1.4 Access is by invitation from Dimmi. Dimmi may decline to open an account or to activate an invitation without giving reasons.

2. Definitions#

2.1 "Platform" means Dimmi aOS as made available to the Client, including the Client Portal, the Employee Portal, Dimmi Counsel and related features, as described in the Platform documentation.

2.2 "Client Portal" means the part of the Platform through which the Client's Users manage the Client's international workforce, initiate Cases and place Service Orders.

2.3 "Employee Portal" means the part of the Platform made available to the Client's employees and candidates who are the subject of a Case, and where relevant their accompanying family members.

2.4 "Case" means a single matter handled by Dimmi for the Client — as a rule, one applicant, one application or service type and one country. Re-filing after a refusal, and a service for an accompanying family member, is a separate Case.

2.5 "Service Order" means the Client's request for a Service placed through the Client Portal, and Dimmi's confirmation of it, as described in section 4.

2.6 "Services" means the services that Dimmi offers on the Platform from time to time, including immigration and permit services, social security and posted-worker services, tax support, business travel and remote work compliance, housing and relocation services, settling-in support and international moving, whether delivered by Dimmi's own team or through Dimmi's Delivery Partners.

2.7 "Price List" means the prices for Services shown in the Client Portal at the time a Service Order is placed.

2.8 "Client Data" means all data, documents and information that the Client, its Users or the individuals concerned by a Case upload to, enter into or generate through the Platform.

2.9 "User" means an employee or representative of the Client with a user account in the Client Portal.

2.10 "Delivery Partner" means an immigration law firm, licensed immigration adviser, tax or social security service provider, relocation agency, destination service provider or moving company engaged by Dimmi to deliver all or part of a Service in the relevant jurisdiction.

3. Access to the Platform#

3.1 Platform access. Dimmi makes the Platform available to the Client free of charge. No platform fee, subscription fee or per-user fee applies. The Client pays only for the Services it orders, as set out in sections 4 and 5.

3.2 What is included. Access to the Client Portal for an unlimited number of Users; the Employee Portal for the individuals concerned by the Client's Cases; the ability to initiate Cases and place Service Orders; tracking of permits, certificates and expiry dates with automatic alerts; Dimmi Counsel; document storage; and e-signature of documents relating to a Case. Dimmi may add, change or remove Platform features from time to time, and will not remove a feature that is material to the Client's ongoing Cases without reasonable notice.

3.3 No commitment. There is no volume commitment, no minimum term and no exclusivity. The Client decides on a Case-by-Case basis which Services to order.

3.4 Intended use and upgrade. These Terms are intended for organisations with a small international workforce and a modest number of Cases. Where the Client's use materially exceeds that — in Dimmi's reasonable assessment, for example because of the size of the Client's international workforce, the number of Cases, or the need for integrations, single sign-on or service levels — Dimmi may offer the Client a paid plan. Dimmi will give at least thirty (30) days' notice before access under these Terms is closed to the Client. If the Client does not accept the paid plan within the notice period, the Agreement terminates at the end of the notice period in accordance with section 15, and ongoing Cases are completed under section 15.4.

3.5 Fair use. The Client shall use the Platform in a manner consistent with its intended use, with the Acceptable Use Policy, and with any usage guidelines published in the Platform. Dimmi may reasonably limit the use of Dimmi Counsel and other features to prevent abuse or to protect the stability and security of the Platform.

4. Ordering Services#

4.1 Placing a Service Order. The Client orders a Service by creating a Case and selecting the Service in the Client Portal. Before the Client confirms the order, the Client Portal shows the Service, its scope, the fixed fee according to the Price List (or that the Service is priced by quote), and any government fees and third-party costs known at the time.

4.2 Services priced by quote. Where the Price List indicates that a Service is priced by quote — typically Services delivered by a Delivery Partner in a jurisdiction where no fixed price is published, international moving, and US immigration — Dimmi provides a fixed written quote in the Client Portal, as a rule within two (2) business days. The Client accepts the quote in the Client Portal. Until accepted, the quote does not bind either Party.

4.3 Confirmation. A Service Order becomes binding when Dimmi confirms it in the Client Portal. Dimmi confirms or declines Service Orders without undue delay and, as a rule, within one (1) business day. Dimmi may decline a Service Order, for example where the requested Service is not available in the relevant jurisdiction, where a conflict of interest exists, or where the Client has overdue invoices. Dimmi's confirmation of a Service Order constitutes the Client's documented instruction under the DPA.

4.4 Scope. The scope of a Service is as described in the Client Portal at the time of the order. Work outside that scope is a new Service Order or, where the Parties agree, a change to the existing Service Order with an adjusted fee.

4.5 Withdrawal by the Client. The Client may withdraw a Service Order at any time. Where work has commenced, Dimmi charges a proportion of the fixed fee according to the stage reached: 25% once the Case is commenced, 50% during preparation, 75% once documents are compiled for filing, and 100% once the application has been filed or the Service otherwise delivered. Where a Service is delivered through a Delivery Partner whose cancellation terms exceed the above, the Delivery Partner's terms apply and are shown in the quote or the Service description.

4.6 Records. All Service Orders, quotes, confirmations, changes and withdrawals are recorded in the Client Portal, which constitutes the record of the Parties' agreement on each Case.

5. Fees, invoicing and payment#

5.1 Prices. Services are charged at the fixed fee shown in the Price List at the time the Service Order is placed, or at the accepted quote. No hourly billing applies. Questions to the Dimmi team about the Client's Cases are not charged.

5.2 Currency and VAT. Prices are stated in Danish kroner (DKK) unless the Price List states another currency for a Service. All prices are exclusive of VAT and other public charges.

5.3 Government fees and third-party costs. Fees payable to authorities and costs of third parties are not included in Dimmi's fees. They are passed on to the Client at cost without margin and only after the Client's prior approval in the Client Portal, unless the Service description states that a government fee is included. Where Dimmi advances a government fee or third-party cost on the Client's behalf, it is invoiced together with the Service.

5.4 Pass-through services. Where the Service description states that a Service is passed through at cost — for example attorney fees of Dimmi's US legal partner, or the cost of international moving — Dimmi invoices the documented cost plus the coordination fee shown in the Price List. Amounts in foreign currency are invoiced in that currency or converted at the rate stated in the quote.

5.5 Invoicing and payment terms. Dimmi invoices monthly in arrears for the Services delivered, confirmed or, in the case of withdrawal, charged in the preceding month. Invoices are sent electronically to the billing email address registered in the Client Portal. Payment terms are fourteen (14) days net from the invoice date.

5.6 Late payment. In the event of late payment, Dimmi may charge interest and reminder fees in accordance with the Danish Interest Act (renteloven). If an invoice remains unpaid more than fourteen (14) days after a written reminder, Dimmi may decline new Service Orders and suspend work on ongoing Cases until payment has been received, after notice to the Client. Dimmi will not suspend work where suspension would cause a filing deadline set by an authority to be missed without first informing the Client.

5.7 Price List changes. Dimmi may change the Price List at any time with effect for Service Orders placed after the change. Changes are announced in the Client Portal at least thirty (30) days in advance. Service Orders already confirmed are completed at the confirmed price.

5.8 Disputed invoices. The Client shall notify Dimmi of any disputed invoice within the payment term, stating the reason. Undisputed parts of an invoice fall due as normal.

6. Delivery of Services#

6.1 Professional standard. Dimmi delivers the Services with professional care and skill and in accordance with good practice in the field of global mobility. Dimmi's obligation is a best-efforts obligation (indsatsforpligtelse) within the scope of the ordered Service. Dimmi does not guarantee a particular outcome, or the processing time of applications with authorities, which are outside Dimmi's control.

6.2 Not a law firm. Dimmi is not a law firm and does not provide legal advice reserved to lawyers under applicable law. Where a Case requires regulated legal advice or representation — including complex tax matters, and legal advice in jurisdictions where immigration advice is reserved to lawyers — Dimmi refers the matter, subject to the Client's prior approval, to Dimmi's legal partner or to another qualified adviser. Such advice may be provided under a direct engagement between the Client and the adviser, in which case the adviser's own terms and professional rules apply to that engagement, and section 15 of the DPA applies to the related processing of personal data.

6.3 Delivery Partners. Services outside Denmark, and certain Services in Denmark, are delivered by Dimmi through vetted Delivery Partners engaged by Dimmi. Dimmi coordinates the Service through the Platform and remains the Client's contractual counterparty and point of contact. The Delivery Partner engaged on a Case is shown in the Client Portal. International moving is carried out by the moving partner on its own transport and delivery conditions, which are provided with the quote; claims for damage to or loss of goods are handled under the moving partner's liability and insurance.

6.4 Representation before authorities. Where a Service involves the filing of applications or notifications with authorities, Dimmi acts as the representative of the Client and, where relevant, of the individual concerned, on the basis of a power of attorney granted in the Platform and within its limits. The Client and the individual concerned grant the necessary powers of attorney before filing.

6.5 The Client's cooperation. The Client shall provide, and shall procure that the individuals concerned provide, the information and documents required for a Case — accurately, completely and in good time. Dimmi may rely on information and documents provided without independent verification. Delays caused by missing or incorrect information are not attributable to Dimmi. Where the Client asks Dimmi to file on the basis of information Dimmi has flagged as incomplete or as carrying a risk of refusal, the Client bears that risk.

6.6 Employer obligations. The Client remains responsible for its own obligations as an employer and as a party to the application, including the terms of employment, salary levels and other conditions on which a permit or certificate depends, and for any subsequent changes that must be notified to the authorities. Dimmi advises on these requirements as part of the relevant Service; the decisions remain the Client's.

6.7 Response times. Dimmi aims to respond to messages from the Client in the Client Portal within one (1) business day. Business days are Monday to Friday, excluding Danish public holidays.

7. Employees and the Employee Portal#

7.1 When a Case is created, Dimmi invites the individual concerned to the Employee Portal on the Client's behalf. The individual accepts Dimmi's user terms for the Employee Portal and receives the Employee Portal privacy notice when creating their profile. Dimmi communicates directly with the individual on matters relating to the Case.

7.2 The Client shall inform its employees and candidates that Dimmi has been engaged to handle the relevant matters on the Client's behalf, and shall ensure that the information required under Articles 13 and 14 of the GDPR has been provided to them, as set out in the DPA.

7.3 Information that an individual provides in the Employee Portal for the purpose of a Case is Client Data and is available to the Client to the extent relevant to the Case. Certain information relating to the individual's private circumstances — for example family, housing and personal settling-in matters — is visible to the Client only where necessary for a Service ordered by the Client.

8. Accounts, Users and acceptable use#

8.1 The Client designates at least one administrator User who manages the Client's Users and billing details in the Client Portal. The Client is responsible for the acts and omissions of its Users and for keeping login credentials confidential. The Client shall notify Dimmi without undue delay of any unauthorised use of an account.

8.2 The Client's use of the Platform is subject to the Acceptable Use Policy, which forms part of the Agreement. The Client shall procure that its Users comply with it.

8.3 Dimmi may suspend access to the Platform or to an individual account where necessary to protect the security or integrity of the Platform, to comply with law, or where the Acceptable Use Policy has been breached, and will inform the Client without undue delay.

9. Dimmi Counsel and AI-assisted features#

9.1 The Platform uses AI to support the delivery of the Services, including Dimmi Counsel (answers to mobility questions with reference to the legal source), eligibility screening, and AI-assisted document extraction and quality control. All inference takes place on EU-hosted infrastructure, and Client Data is not used to train AI models, as set out in the DPA.

9.2 Output of AI-assisted features is decision support. It may be incomplete or contain errors and does not constitute legal advice. Filings and other deliverables under a Service Order are reviewed by Dimmi's team before delivery. The Client shall not rely on Dimmi Counsel output alone for decisions with legal or financial consequences without confirming with Dimmi's team through the Client Portal.

9.3 The Client shall not use Output as the sole basis for a decision that produces legal effects concerning an individual, or that similarly significantly affects them, without meaningful human review.

10. Data protection#

10.1 In delivering the Platform and the Services, Dimmi processes personal data on behalf of the Client as a processor. The Parties' Data Processing Agreement under Article 28(3) of the GDPR is accepted together with these Terms during onboarding, forms an integral part of the Agreement, and takes precedence over these Terms with respect to the processing of personal data.

10.2 The Client is responsible for having a valid legal basis for the processing it instructs Dimmi to perform, and for providing information to the individuals concerned as required by the GDPR.

10.3 For Dimmi's own purposes — account administration, invoicing, security logging and error monitoring, and communication with the Client's Users — Dimmi acts as an independent controller, as described in the Privacy Policy.

11. Confidentiality and references#

11.1 Each Party shall keep confidential all non-public information about the other Party that it obtains in connection with the Agreement, including information about business matters, prices, employees, technology and personal data, and shall use such information only for the purpose of the Agreement. The obligation does not apply to information that is or becomes public without breach of the Agreement, or that must be disclosed by law, court order or order of an authority. The obligation applies during the term of the Agreement and for three (3) years after its end.

11.2 Dimmi may name the Client as a client, including by using the Client's name and logo, on Dimmi's website and in marketing materials, unless the Client opts out in the Client Portal or notifies Dimmi in writing. Dimmi will not disclose details of the Client's Cases or of the individuals concerned.

12. Intellectual property and Client Data#

12.1 All intellectual property rights in the Platform — including software, source code, databases, the legal knowledge base and associated datasets, models and configurations, documentation, design, methods, know-how and the name and trademark "Dimmi" — belong to and remain with Dimmi. The Client obtains only the right of use expressly granted in these Terms.

12.2 Dimmi grants the Client a non-exclusive, non-transferable right to use the Platform during the term of the Agreement for the Client's internal purposes in connection with its international workforce and the Services.

12.3 Client Data belongs to the Client. The Client grants Dimmi the right to process Client Data to the extent necessary to deliver the Platform and the Services, in accordance with the DPA. The Client may export its Client Data from the Client Portal at any time during the term of the Agreement.

12.4 Deliverables prepared by Dimmi for the Client under a Service Order — such as compiled applications, filed documents and reports — may be used by the Client for the purpose for which they were prepared. Dimmi's templates, methods and know-how used to prepare them remain Dimmi's.

12.5 Dimmi may use suggestions, feature requests and other feedback from the Client and its Users freely and without compensation to improve the Platform. Feedback does not give the Client any ownership interest in the Platform.

13. Availability, support and changes#

13.1 Dimmi makes reasonable efforts to keep the Platform available around the clock. No service level or uptime commitment applies under these Terms. Planned maintenance is, where possible, announced in advance and placed outside normal Danish business hours.

13.2 Support is provided through the Client Portal and by email to info@dimmi.dk on business days.

13.3 Dimmi may develop and change the Platform on an ongoing basis. Where a change materially reduces the functionality available to the Client, Dimmi informs the Client in the Client Portal in advance.

14. Warranties, liability and force majeure#

14.1 Except as expressly stated in these Terms, Dimmi makes no warranties, express or implied, regarding the Platform or the Services. In particular, Dimmi does not warrant that the Platform is error-free or uninterrupted, or that an application will be granted or processed within a given time.

14.2 Neither Party is liable for indirect or consequential loss, including loss of profit, loss of business, loss of anticipated savings, loss of goodwill or loss of data.

14.3 Dimmi's total liability for a Case is limited to the fees paid or payable by the Client for that Case. Dimmi's total aggregate liability under the Agreement in any period of twelve (12) months is limited to the fees paid by the Client to Dimmi in the twelve (12) months preceding the event giving rise to the claim.

14.4 The limitations in sections 14.2 and 14.3 do not apply to liability arising from intent or gross negligence, to breach of section 11, or to liability under the DPA, including under Article 82 of the GDPR.

14.5 Neither Party is liable for failure to perform the Agreement where this is due to circumstances beyond the Party's reasonable control, including decisions, processing times and system outages of public authorities, strikes, epidemics, war, natural disasters, and failures of public networks or of third-party providers that could not reasonably have been foreseen or avoided.

15. Term and termination#

15.1 The Agreement enters into force when the Client accepts these Terms and continues until terminated.

15.2 The Client may terminate the Agreement at any time by closing its account in the Client Portal or by written notice to Dimmi. Dimmi may terminate the Agreement with thirty (30) days' written notice to the end of a month, and see also section 3.4.

15.3 Either Party may terminate the Agreement with immediate effect if the other Party materially breaches the Agreement and fails to remedy the breach within fifteen (15) days of written notice specifying the breach, or if the other Party becomes insolvent, enters into bankruptcy or restructuring proceedings, or ceases business. Non-payment more than thirty (30) days after a written reminder is a material breach.

15.4 Ongoing Cases. Services and Cases ordered before termination takes effect are completed and invoiced in accordance with these Terms, unless the Client instead requests that a Case be handed over to the Client or to another adviser of the Client's choice, in which case Dimmi is paid for the work performed until handover under section 4.5.

15.5 Effects of termination. On termination, the Client's right to use the Platform ceases. Dimmi makes Client Data available for export in a commonly used, machine-readable format for thirty (30) days after termination and thereafter erases or returns the Client's personal data in accordance with the DPA, unless the law requires continued retention. Sections 5 (for amounts due), 11, 12.1, 14 and 17 survive termination.

16. Changes to these Terms#

16.1 Dimmi may amend these Terms. Dimmi gives at least thirty (30) days' notice of amendments by email to the Client's administrator Users and in the Client Portal, stating the effective date and the new version number. The Client's continued use of the Platform after the effective date constitutes acceptance of the amended Terms.

16.2 If an amendment is materially detrimental to the Client, the Client may terminate the Agreement with effect from the effective date by written notice before that date. Service Orders confirmed before the effective date are governed by the version of the Terms in force when they were confirmed, unless the amendment is required by law.

16.3 Amendments to the DPA are made in accordance with the DPA. Changes to the sub-processor list are made under the notice procedure in the DPA and do not constitute amendments to these Terms.

16.4 Previous versions of these Terms and of the DPA, and the version accepted by the Client, are available in the Client Portal and at dimmi.dk/en/legal/archive.

17. General provisions#

17.1 Order of precedence. In the event of conflict, the following order applies: (a) a signed Service Agreement between the Parties, where one exists; (b) the DPA, with respect to the processing of personal data; (c) a confirmed Service Order or accepted quote, with respect to the scope and price of that Case; (d) these Terms and the Acceptable Use Policy; (e) the Price List and Service descriptions in the Client Portal.

17.2 Entire agreement. The Agreement constitutes the entire agreement between the Parties regarding the Platform and the Services and supersedes any prior agreements or understandings on the same subject matter. Any separate written agreement between the Parties on a paid plan or on specific Services takes precedence over these Terms to the extent it so states.

17.3 Assignment. Neither Party may assign the Agreement without the other Party's written consent. Dimmi may, however, assign the Agreement without consent to an affiliated company or in connection with a transfer of all or part of its business, provided that the assignee assumes Dimmi's obligations under the Agreement, including the DPA.

17.4 Notices. Notices under the Agreement are given in writing, including by email to the Client's administrator Users at the addresses registered in the Client Portal, and to Dimmi at info@dimmi.dk. Operational messages are given in the Client Portal.

17.5 Independent parties. Nothing in the Agreement creates a partnership, joint venture, agency or employment relationship between the Parties. Neither Party may bind the other, except for the powers of attorney granted under section 6.4 within their limits.

17.6 Severability. If any provision of the Agreement is held invalid or unenforceable, the remaining provisions remain in force, and the invalid provision is replaced by a valid provision that comes as close as possible to its purpose.

17.7 Governing law and venue. The Agreement is governed by Danish law, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods (CISG). Any dispute arising out of or in connection with the Agreement that cannot be resolved amicably is brought before the Danish courts, with the Copenhagen City Court (Københavns Byret) as the court of first instance.

18. Contact#

Dimmi ApS · CVR no. 46 63 85 73 Karen Blixens Plads 16, 2300 København S, Denmark info@dimmi.dk

Annex 1 — Service catalogue#

The Services available, with scope and current prices, are shown in the Client Portal. At the date of this version, the Service categories are as follows. Availability by jurisdiction is shown in the Client Portal.

Previous versions of this document are available at dimmi.dk/en/legal/archive.